Thursday, August 5, 2010

Kaspersky Admin Kit - Clients Can't Synchronize

I beat my head on this one for longer than I'd like to admit... I ran in to a problem where clients would show up in the KAV Admin Kit with the correct ip, the KAV Workstation and Network Agent showed up under 'Applications', and the server could ping the client's IP (and hostname), but the clients would not synchronize. Upon attempting to synchronize I received the all too common 'Cannot synchronize host settings now. Operation will be completed when host becomes available on the network.' error.
KAV synchronize error

The first things I checked were AD and GP, but those both looked good. Firewall settings were correct. I found a thread at the KAV forums that pointed me specifically to the network agent.
Finally I found the problem by browsing to the Kaspersky Admin Kit 'Remote Install' directory:
KAV 'Remote Install' directory

And then looked at the properties for the Kaspersky Network Agent:
KAV Network Agent properties

Wrong IP address for the KAV Server! Updated, re-deployed the Network Agent, every snychronized.

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